The Radio Express Mission
To provide the highest quality radio programming and services to radio stations and producers around the world with the highest standard of customer service, and to provide excellent value to advertisers sponsoring Radio Express programming around the world.
Contacting Radio Express
Please contact us immediately by phone (+1.818.295.5800), by fax (+1.818.295.5801), or by email directly to your Radio Express representative or at radioinfo@radioexpress.com if you have a question or problem with your shipment or billing. Our office hours are from Monday through Friday, 8:00 AM to 6:30 PM, Pacific Time.
Radio Express Shipping Department
In the rare event of a late delivery, here is what to do:
(1) Determine the program number of the missing package.
(2) Contact us immediately so that we can get the package's airbill number and trace the package. We can usually give you the trace result immediately, by phone or e-mail.
(3) With the airbill number, you can also go directly to the websites of our shippers for immediate up-to-the-minute package location information. You can also contact your shipper's local office for assistance.

LINKS TO OUR SHIPPERS' WEBSITES:

Radio Express Accounting Department
Your Radio Express Account ID
Please tell us your Account ID when you contact us about any question so that we can give you the quickest possible service. Your Account ID looks like this: MEXM55599 (4 letters + 5 numbers: the letters represent your country and city, the number is a unique identifier). Please also include this number with all payments.
Payment Due Dates
By contract, all Radio Express invoices are payable upon receipt, i.e. they are to be paid as soon as you receive them.
• a monthly invoice dated the 1-May is for June's service, and
• a quarterly invoice dated the 1-May is for June, July and August's service.
A 10% late fee on the total due may also be applied to invoices that are past due. Accounts more than 30 days past due are subject to cancellation. Service can start again only after payment of outstanding charges and a new deposit.
Billing Periods
Fees are calculated at monthly rates so that monthly invoices are the same amount. Monthly amounts are calculated this way: 52 weeks x Weekly License Fee ÷ 12 months = Monthly Fee.
Billing Frequency
Monthly Billing: every month for 1 month of service.
Quarterly Billing: every 3 months for 3 months of service.
Semi-Annual Billing: every 6 months for 6 months of service.
Annual Billing: every 12 months for 12 months of service.
Methods of Payment and Payment Schedule
Invoice Frequency and Payment Frequency must be the same. Monthly invoices are for monthly Credit Card payments. Quarterly, Semiannual or Annual invoices are for payments by check or bank wire transfer. Please set up your accounts payable department schedule for regular payments with your choice of method and frequency. You can change your Invoice Frequency and Method of Payment any time.
There are 4 methods of payment:
• With all payments, please include your Account ID Number and the numbers of the invoices being paid on your check or wire transfer documents.
• For payments by bank wire transfer, please fax a copy of your bank's wire transfer receipt to Radio Express at 1-818-295-5801, to insure prompt and accurate crediting of your account.

1. Bank Wire Transfer:
Contact your Radio Express representative or our general email inbox to receive our bank information.

2. Mail a check in US dollars to:
    RADIO EXPRESS Inc.
    1415 West Magnolia Blvd. Suite 201
    Burbank, California 91506 USA

3. Credit Card Payment Forms
Please download one of these forms, complete and return to Radio Express by fax at +1.818.295.5801 or scan it and e-mail it to your Radio Express representative.
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4. Paypal